F.A.Q

 

1. How does electric heated clothing work?

Electric heated clothing uses battery-powered heating elements to generate heat and keep you warm during outdoor activities. The heating elements are strategically placed in the clothing to provide warmth to specific areas of your body, such as the chest, back, and neck.

2. Are the heating elements safe to use?

Yes, the heating elements in our electric heated clothing are designed to be safe and reliable. They are made with high-quality materials and have built-in safety features to prevent overheating or any potential hazards. However, it is important to follow the instructions and guidelines provided with the clothing to ensure safe usage.

3. How long does the battery last?

The battery life of our electric heated clothing varies depending on the specific product and usage. On average, the batteries can last anywhere from 4 to 10 hours on a single charge. Factors such as the heat setting and external temperature can also affect the battery life. We recommend fully charging the battery before each use to maximize the heating time.

4. Can I wash the heated clothing?

Yes, our electric heated clothing is designed to be machine washable. However, it is important to remove the battery and any detachable heating elements before washing. Follow the care instructions provided with the clothing to ensure proper cleaning and maintenance.

5. What is your return policy?

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be damaged or defective. Please inspect your order upon reception and contact us immediately if there are any issues.

To start a return, you can contact us at voyagerheat@gmail.com. Please provide your order details and a description of the issue. We will guide you through the return process and provide further instructions.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

6. How can I contact customer support?

If you have any questions, concerns, or need assistance, you can contact our customer support team at voyagerheat@gmail.com. We are here to help and will respond to your inquiry as soon as possible.